Resolve 60%+ of guest inquiries with grounded AI for Travel & Hospitality

IrisAgent's AI chatbot resolves 60%+ of guest inquiries by reading from your reservation system, loyalty program, and policy knowledge base, then validating every response against the source before sending. The Hallucination Removal Engine keeps validated accuracy above 95%, compared to 15-30% hallucination rates on ungrounded LLMs. When a query needs a human agent, IrisAgent escalates with full conversation context so the guest never repeats themselves.

AI automates a wide range of travel and hospitality queries: booking changes and cancellations, flight or reservation status, loyalty program balances and redemptions, check-in and check-out procedures, room and seat upgrades, refund status tracking, travel policy questions, baggage and amenity inquiries, and local recommendations. IrisAgent integrates with your booking systems, CRM, and property management software to pull real-time data and execute actions, like processing cancellations or issuing credits, validated against your policy library to prevent hallucinations.

Travel and hospitality companies experience dramatic volume spikes during holidays, summer travel season, and major events. AI support scales instantly without hiring or training seasonal staff. IrisAgent handles unlimited concurrent conversations, maintaining the same response quality and speed whether you have 100 or 100,000 inquiries. This eliminates the need for temporary staffing during peak periods and ensures consistent guest experiences year-round.

Yes. AI-powered support detects cancellation intent early and offers alternatives, including date changes, credits, or upgrades, before a guest completes a cancellation. IrisAgent's sentiment analysis identifies frustrated guests in real time, enabling proactive outreach to resolve issues before they escalate to cancellations or negative reviews. By providing instant, accurate responses to pre-booking questions, AI also reduces abandonment during the reservation process.

IrisAgent can go live within 24 hours. The platform integrates natively with major helpdesk and CRM platforms including Zendesk, Salesforce, Intercom, and Freshworks. It ingests your existing knowledge base, FAQ content, and booking policies to start resolving queries immediately. No coding is required. Support teams configure automation workflows and escalation rules in plain English using Smart Operating Procedures.