Resolve 60%+ of e-commerce tickets with grounded AI

IrisAgent's AI chatbot resolves 60%+ of e-commerce tickets by reading from your product catalog, order management system, and policy knowledge base, then validating every response against the source before sending. The Hallucination Removal Engine keeps validated accuracy above 95%, compared to 15-30% hallucination rates on ungrounded LLMs. When a query needs a human agent, IrisAgent escalates with full conversation context so the customer never repeats themselves.

Yes. WISMO is the highest-volume e-commerce ticket type, and IrisAgent connects directly to your order management system, Shopify, or 3PL to pull live tracking data, estimated delivery dates, carrier updates, and exception status. Customers get instant, accurate answers without waiting for an agent. For delayed shipments, IrisAgent can proactively notify the customer, offer a discount or replacement, and route the case to a human agent only if the customer escalates.

IrisAgent installs natively on Shopify, Zendesk, Intercom, Salesforce, and Freshworks with one-click integration. There is no engineering project, no 6-week dev cycle, and no 20,000-ticket data minimum. Most e-commerce teams go live in under 24 hours. The AI ingests your existing help center, return policies, and product catalog, then starts resolving queries the same day.

Yes. IrisAgent's sentiment analysis detects frustrated shoppers and cart-abandonment intent in real time, then offers contextual interventions, a discount code, free shipping, or proactive support, before the customer leaves. AI also answers pre-purchase questions instantly (sizing, shipping, returns) so shoppers don't bounce while waiting for a reply. Top-50 e-commerce brands using IrisAgent cut support costs by up to 50% while protecting checkout conversion.

Most e-commerce teams deploy IrisAgent in under 24 hours. The platform integrates natively with Shopify, Zendesk, Intercom, Salesforce, and Freshworks, ingests your existing help center and product catalog, and starts resolving tickets the same day. Support ops teams configure automation workflows and escalation rules in plain English using Smart Operating Procedures, no coding required.