Scale Player Support Through Launches and Live Events

IrisAgent's AI chatbot resolves 60%+ of player tickets by reading from your game's knowledge base, patch notes, and player account systems, then validating every response against the source before sending. The Hallucination Removal Engine keeps validated accuracy above 95%, compared to 15-30% hallucination rates on ungrounded LLMs. When a query needs a human GM or trust-and-safety specialist, IrisAgent escalates with full conversation context so the player never repeats themselves.

Yes. Account recovery, password resets, two-factor lockouts, and ban-appeal triage are some of the highest-volume player tickets. IrisAgent connects to your account system to verify ownership, process resets, and route ban appeals to the right trust-and-safety queue based on offense severity. Validated against your game's terms of service, it never invents policy and escalates ambiguous cases to a human reviewer with full context.

Yes. Game studios on IrisAgent absorb 10-50x ticket spikes during launches, content drops, and live events without adding headcount. AI handles unlimited concurrent conversations at the same response quality, whether you have 1,000 or 100,000 inquiries in the queue. Larian Studios uses IrisAgent to scale player support through launch-day surges and cut support operating costs by 45%.

ChatGPT is a general-purpose LLM trained on the public web. It hallucinates 15-30% of the time on grounded support queries because it answers from training data, not your data. IrisAgent's Hallucination Removal Engine reduces hallucinations to under 5% by validating every response against your game's specific knowledge base, patch notes, and account system. ChatGPT is a research tool. IrisAgent is a production AI player support platform.

Most game studios deploy IrisAgent in under 24 hours. The platform integrates natively with Zendesk, Salesforce, Intercom, and Freshworks, ingests your existing knowledge base and patch notes, and starts resolving tickets the same day. Support and trust-and-safety teams configure automation workflows and escalation rules in plain English using Smart Operating Procedures, no engineering project required.